Xfinity Store by Comcast

Nancy Mall 3 months ago

Cordelia F assisted us with our changes in our services . She had great information / advice - we are very happy with our new services !!

Renee Mathews 4 months ago

SSA Jasmine is top notch. She tried to trouble shoot my phone and in the end, I needed a new phone. I GREATLY appreciated her patience, perseverance and thoroughness in getting my situation straightened out. Five stars for her!!

Jeff Owens 4 months ago

The associate AJ, was rude from the get go. I was there to ask about my bill. I had a few questions. AJ asked me to stop talking a couple of times. I felt disrespected as a customer. I considered my self pretty easy going, but AJ didn't like me. No smiles or considerate attitude. I still don't understand what went on with my bill but I left there feeling like it was a waste of my time. A new company is offering Internet services in my area. Maybe that would be best for me.

Olivia Maloney 6 months ago

Xfinity sucks!!!! Thank god they don’t have a monopoly on the Peoria internet market anymore. Also you may think their mobile service is reasonably priced BUT if you are ever lucky enough to cancel your internet they’ll charge you $25 a month “stand alone fee” making it the most expensive phone plan I’ve ever seen! ALSO the people in this store have me completely different information from what the person I could barely understand from the customer service line gave me. So glad I am finally xfinity free!!!

ali elghazzaoui 10 months ago

This review is specifically about my experience with the store manager (she refused to give us her name - the old blond lady), at the Xfinity Store located at 5038 N Big Hollow Rd, Peoria. What happened during our visits was serious enough that I feel other customers — and Xfinity leadership — need to be aware. My family and I came in twice for what should have been a simple number transfer between two devices. The associate helping us was doing everything he could, but during both visits the manager intervened in ways that made the situation significantly worse. During our first visit, she told the employee assisting us to stop working on the issue because it “wasn’t worth continuing,” without any explanation or alternative options. On the second visit, the associate explained she needed to assist because she had the proper system access. When she came over, she told us to “go home” and said she didn’t know when she could fix it — and our phone ended up blocked after the interaction at this store. When we calmly asked for clarification, she abruptly ended the conversation with “I don’t like your tone,” and refused further assistance. We were effectively left without help and witho